Refund policy

Returns

At Henry the Bird, we hope you love your piece as much as we loved creating it. If something isn't quite right, we're happy to help.

We accept eligible returns within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it — unused, unwashed, and in its original packaging. You’ll also need your receipt or other proof of purchase.

To request a return, please contact us at info@henrythebird.com. Please do not send an item back before your return has been approved. Items returned without first contacting us may not be accepted.

If your return is approved, we’ll provide instructions for where and how to send your item.

For returns due to a change of mind or other non-defective reason, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless the return is due to an error on our part.

If you have any questions about a return, please reach out to us at info@henrythebird.com.

Damaged, Defective, or Incorrect Items

Please take a moment to inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@henrythebird.com.

We’ll review the issue and work with you to make it right. If the return is due to a damaged, defective, or incorrect item, Henry the Bird will cover the return shipping cost.

Exceptions & Non-Returnable Items

Because Henry the Bird pieces are thoughtfully designed and produced in limited quantities, certain items cannot be returned.

We cannot accept returns for:

Personalized, customized, or special-order items made specifically for you
Sale or final-sale items
Gift cards
Items that have been used, washed, or damaged after delivery

If you’re unsure whether your item is eligible for return, please contact us at info@henrythebird.com. We’re always happy to help.

Exchanges

If you’d like a different item or design, the fastest way to make an exchange is to return your original item, if eligible, and place a new order separately.

Once your return has been received and approved, your refund will be processed according to the refund policy below.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, subject to applicable law.

Returned merchandise must be in the same condition in which you received it — unused, unwashed, and in its original packaging. You’ll also need your receipt or proof of purchase.

This right is subject to applicable exceptions under EU consumer law.

Refunds

Once we receive your return, we’ll inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@henrythebird.com.