Shipping policy

Shipping Policy

At Henry the Bird, we carefully prepare each order before it makes its way to you.

Order Processing

Orders are processed and prepared for shipment as quickly as possible.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information, when tracking is available.

Please note that orders placed during weekends, holidays, launches, or other high-volume periods may require additional processing time.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout based on your delivery address.

Delivery estimates begin once your order has been shipped and are provided as estimates only. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Henry the Bird cannot guarantee a specific delivery date unless explicitly stated.

Free Shipping & Promotions

From time to time, Henry the Bird may offer free shipping or other shipping promotions.

Any applicable free-shipping offer, order minimum, or promotional terms will be displayed at checkout or communicated as part of the promotion.

Tracking Your Order

If tracking is available for your shipment, you’ll receive tracking information by email once your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at info@henrythebird.com and we’ll be happy to help.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@henrythebird.com.

We’ll do our best to make changes before your order ships, but we cannot guarantee that an address can be updated once an order has entered fulfillment or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed, Lost, or Missing Packages

Once an order has been transferred to the shipping carrier, occasional delays may occur that are outside of our control.

If your package appears to be significantly delayed or missing, please contact us at info@henrythebird.com. We’ll review the available tracking information and help determine the appropriate next step.

A package marked as delivered by the carrier but not received should first be checked with household members, neighbors, building staff, and the shipping carrier.

If you still cannot locate your package, please contact us and we’ll do our best to assist.

Damaged Packages or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@henrythebird.com.

Please include your order number and, when helpful, photos of the item or packaging so we can review the issue.

If the issue was caused by an incorrect, damaged, or defective item, Henry the Bird will work with you to make it right.

International Shipping

Shipping availability depends on the destination and the options currently available at checkout.

If international shipping is available to your destination, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country, unless otherwise stated at checkout.

Henry the Bird does not control these charges.